Why most jobs finish on the first visit
In Meridian and the towns around it, the difference between a job finished today and a job finished on Thursday is almost always whether the right part was on the van when it arrived. So the van is loaded for what Meridian actually breaks rather than for a national average.
Anywhere in Ada County, every technician travels with the parts that fail most: springs in standard sizes, cables, drums, rollers, hinges, brackets, opener gear kits, remotes, safety sensors and weather seal. Anywhere in Ada County, doors and panels are ordered parts, and that is said at the visit, not sprung on you later.
That's also why what you tell us on the phone matters. What it's doing, what it sounds like, single or double, how old: with that the van leaves carrying the right part, and Eagle is no different.